Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarks within seven (7) days of the purchase date. All returned items must be new and unused condition, with all original tags and label attached.
RETURN PROCESS
To return an item, please email to Customer Support Department at support@dubai-sensor.com and mention your Order Number. After sending an email, place the item securely its original packaging and include your proof of purchase and mail your return to the following address.
Company Name: Future Sky Equipment LLC
Mailing Address: UNIT # 3 City Pharmacy Building – Port Saeed St (22 A) – Deira Dubai – United Arab Emirates.
Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your items, we will process your exchange. We will notify you by email when your returned has been processed.
EXCEPTIONS
The following items cannot be exchanged:
- Damaged items
- Not in original packaging
- Used items
- Others as per item condition
For defected or damaged products, please contact us at Customer Support number below to arrange a refund or exchange.
Please note
- Sale items and FINAL SALE cannot be return
- At the time of returning the product should be in original packaging with the order slip or payment slip
- The return should be sent by customers to our mentioned address on website CONTACT US page.
- Company will investigate the reason of return and inform the customer accordingly
- Change of mind is not acceptable
QUESTIONS & QUERIES
If you have any questions concerning to our return policy, please contact us at:
Landline: + 971 4 3377738
Email Address: support@dubai-sensor.com